General Terms and Conditions of Service

Last Updated: 6. February 2026

These General Terms and Conditions of Service (“Terms”) govern your access to and use of janinekopp.com and all content, booking options, and services offered through it (together, the “Website”), operated by Kopp Way (“we”, “us”, “our”). 

By accessing the Website, booking, purchasing, or using any services, you agree to these Terms. If you do not agree, do not use the Website or purchase services.

1. INFORMATION ABOUT US 

   1.1 Provider. We are Kopp Way, a sole proprietorship registered in Switzerland (UID/Registration No. CH-550.1.250.942-7), with registered business address at Rue du Liseron 7, 1006 Lausanne, Switzerland. You can contact us via: 

   Email: janine(at)janinekopp.com

2. SERVICES 

   2.1 Scope of Services. Through our Website, we provide (i) informational content and (ii) bookable professional services in the field of reproductive and sexual health, delivered as either (a) business advisory and/or (b) personal coaching (together, the “Services”).

   2.1.1 Business advisory services. Our business advisory services are intended for companies and individuals acting in a professional capacity in these fields and may include (depending on the option selected) support with strategy projects, market and competitive analysis, positioning, and business model exploration, as described on the relevant service page and/or in a written statement of work (“SOW”) (if applicable).

   2.1.2 Personal coaching services. Our personal coaching services are designed to support women who wish to work on topics such as connection to sensuality, body image challenges, libido/desire, confidence, or intimacy-related goals.

   2.2 Eligibility. You must be at least 18 years old or the minimum age required in your country to consent to use the Services.

   2.3 Booking. To book a session, you must select the Service type, available time slot, and provide the requested contact information through our online booking system. You may also include optional notes to help us prepare for your session and provide any further information we reasonably request. The email address you provide will be used as the primary method of communication relating to your use of the Website and Services.

   2.4 Paid Services. If you select a paid Service, you must complete the payment process as outlined section 3 of these Terms. 

   2.5 Order acceptance. We reserve the right to accept or reject any order for legitimate reasons (for example, availability, suspected misuse, or non-payment). If your order is rejected after payment, we will notify you by email and refund any payment received. Your order is deemed accepted once we send you a confirmation email. 

   2.6 Delivery method. Unless we agree otherwise in writing, sessions are delivered virtually via Zoom (or a comparable platform). You are responsible for having suitable equipment, internet access and a private environment for your session. Access details (e.g., video link) will be provided by email or within your booking confirmation.

   2.7 Nature of the Services. All Services are informational and advisory in nature and are intended to support education and general guidance. The Services are not psychotherapy, medical treatment, or medical advice. We do not diagnose, prescribe, treat, or manage medical, psychological, or psychiatric conditions, and we do not provide emergency or crisis services. You must seek assistance from appropriately licensed healthcare professionals or local services if you suspect or experience any medical, hormonal, mental health, relationship safety, or other clinical issue, or if you require diagnosis, treatment, medication, or urgent support. We may decline to provide or may stop a session where, in our reasonable opinion, the topic requires emergency intervention, regulated clinical care, or specialist services beyond the scope of the Services.

   2. No guaranteed outcomes. We do not guarantee results, outcomes, or suitability for any particular purpose. 

3. PAYMENT TERMS 

   3.1 Fees and payment timing. Certain Services require advance payment at the time of booking. Where advance payment applies, your booking is not confirmed until payment is successfully completed through our third-party payment provider. Where we agree in writing to invoice you, the invoice terms apply.

    

   3.2 Prices, currency, and conversion fees. Prices are displayed on the Website (or set out in the relevant Service page), and you must review and accept them before placing an order. Payments must be made in the currency shown at checkout (or stated on the invoice). You are responsible for any currency conversion fees or bank/processor charges.

   3.3 Taxes. Prices are shown inclusive of Swiss VAT where applicable and as indicated at checkout or on the invoice. You are responsible for any taxes, duties, levies, or similar charges imposed in your jurisdiction in connection with the Services, except for taxes based on our net income, unless mandatory law requires otherwise.

   3.4 Chargebacks and failed payments. We may suspend or postpone delivery of Services (including scheduled sessions) if payment is not received by the due date. Unjustified chargebacks may be treated as non-payment under these Terms.

   3.5 Late payment and interest. If you do not pay an invoice by the due date, we may charge default interest on the overdue amount (excluding amounts disputed in good faith) at 1,5% per month from the due date until payment is received. We reserve the right to suspend delivery of Services until all undisputed overdue amounts are paid.

4. YOUR RESPONSIBILITIES 

   4.1 Cooperation and accurate information. You must pay applicable fees and provide complete, current, and accurate information required for booking and delivery of the Services, including a valid email address. You agree to respond promptly to reasonable requests that are necessary to provide the Services. You are responsible for ensuring that the information you provide is accurate and not misleading. Please do not submit unnecessary sensitive health details in booking notes or messages. If you choose to share personal data, including sensitive health-related information, we will handle it in accordance with our Privacy Notice.

   4.2 Use of links and materials. Booking times are shown in the time zone indicated in the booking interface. You are responsible for selecting the correct time slot and joining on time. Late arrivals and no-shows are handled in accordance with our cancellation and rescheduling policy under these Terms. You must keep session links and access details confidential and must not share them with third parties. You must not copy, record, redistribute, or publicly share any of our materials or content unless expressly permitted in these Terms or we explicitly agree in writing.

   4.3 Health and emergency responsibility. You remain responsible for your own health decisions. If you require urgent help or suspect an underlying medical, hormonal, mental health, or other clinical issue, you must seek assistance from appropriately licensed healthcare professionals or local services.

   4.4 Verification for business engagements. For business advisory engagements and/or where invoicing, legal, or compliance requirements apply, we may request reasonable verification information (e.g., billing details, company details, or other documentation). We may refuse, suspend, or terminate Services where required information is incomplete, misleading, or raises legitimate compliance concerns or security risks, where reasonably necessary.

5. TERM, CANCELATIONS AND REFUNDS 

   5.1 Term. These Terms enter into force when you accept them (including by booking, purchasing, or using the Services) and remain in effect until (a) all Services you have booked or purchased have been delivered, or (b) the relationship is otherwise terminated in accordance with these Terms.

   5.2 Rescheduling by you. You may request to reschedule a booking free of charge if you submit your request at least 24 hours before the scheduled start time. Requests made less than 24 hours before the scheduled start time may be treated as a late cancellation, unless we agree otherwise in writing.

   5.3 Cancellations by you. Unless otherwise stated at checkout or in an SOW, the following applies to booked sessions: 

   5.3.1 If you cancel at least 24 hours before the scheduled start time, you may choose either (i) rescheduling to a new slot, or (ii) a refund of the fee paid for that booking. 

   5.3.2 If you cancel less than 24 hours before the scheduled start time, the booking fee is non-refundable (late cancellation), except where mandatory law requires otherwise

   5.4 No-shows and late arrival. 

   5.4.1 If you do not attend the session within 10 minutes after the scheduled start time and do not contact us, this is treated as a no-show and the fee is non-refundable. 

   5.4.2 If you arrive late, we may (but are not obliged to) run the session until the originally scheduled end time. Fees are not reduced due to late arrival.

   5.5 Cancellations or changes by us. If we need to cancel or reschedule a booking (for example due to illness, unavailability, or technical issues on our side), we will notify you as soon as reasonably possible. You may choose either: (a) rescheduling to a mutually agreeable alternative time; or (b) a full refund of the fee paid for the affected booking.

   5.6 Refund method and timing. Approved refunds will be issued to the original payment method where possible. If payment was made through a third-party payment provider, processing times may depend on that provider. Where unavoidable third-party payment processing fees are charged to us, we may deduct those fees from refunds.

   5.7 No general “cooling-off” / withdrawal right. To the extent permitted by applicable Swiss law, there is no general right of withdrawal (cooling-off period) for purchases of our Services. 

   5.7.1 If you are acting as a consumer and are resident in the EU or the UK, you have a legal right to cancel your purchase within 14 days from the day the contract is concluded (i.e., from the day we send the order confirmation). You can exercise this right by sending us a clear cancellation statement by email (using the contact details in these Terms). If you request that we start providing the Services during the 14-day cancellation period (for example, by booking a session scheduled to take place within that period), you acknowledge that: (a) if you cancel after the Services have started, you may be required to pay a proportionate amount for Services provided up to the time you cancel; and (b) where the Services have been fully performed during the cancellation period, your right to cancel may end.

   5.8 Survival. Upon the expiration or termination of the Terms, some or all of the Services may cease to operate. Your indemnification obligations, warranty disclaimers, limitations of liabilities and the dispute resolution provisions stated in the Terms will survive.

6. WEBSITE USE & ACCEPTABLE CONDUCT 

   6.1 Availability and changes. We aim to keep the Website available and functioning, but we do not guarantee uninterrupted or error-free access. We may suspend or restrict access temporarily for maintenance, security, capacity, legal compliance, or operational reasons. We may update, modify, or remove Website content from time to time.

   6.2 Acceptable use. You must use the Website and Services lawfully and in accordance with these Terms. In particular, you must not: 

   6.2.1 attempt to gain unauthorised access to the Website, systems, or networks; probe, scan, or test the vulnerability of our systems; bypass or circumvent security or authentication measures; or scrape, crawl, harvest, or extract data from the Website at scale (including by automated means); 

   6.2.2 introduce malware, harmful code, or any other material that is malicious or technologically harmful, or otherwise interfere with the normal operation, security, or performance of the Website; or 

   6.2.3 use the Website or Services by unlawful means or in a manner that infringes intellectual property rights, data protection or privacy rights, confidentiality obligations, or any other rights of third parties, or for fraudulent, abusive, harassing, hateful, discriminatory, defamatory, deceptive, or otherwise unlawful purposes. 

   6.3 If we reasonably believe you have breached these Terms or used the Website/Services unlawfully or abusively, we may, without limiting other remedies: (a) suspend or terminate your access to the Website or Services; (b) cancel bookings; or (c) take appropriate steps to protect the Website, our users, and our rights (including cooperating with lawful requests from authorities).

   6.4 Discontinuation of Services. We may decide to discontinue our Services, but if we do, we will give you advance notice and a refund for any prepaid, unused Services.

7. DATA PROTECTION 

We will process your personal data in accordance with data protection legislation and our Privacy Notice [include link], which explains what data we might hold, how we may use it, who we might share it with and the reasons for doing so. By using or accessing our Website and using our Services, you acknowledge that we may use such data in accordance with our Privacy Notice.

8. REPRESENTATIONS AND WARRANTIES

8.1 Mutual authority and compliance. Each party represents and warrants that: (a) it has the legal capacity and authority to enter into these Terms; (b) entering into and performing these Terms does not conflict with any material obligation it owes to a third party; and (c) it will comply with applicable laws in connection with its performance under these Terms.

8.2 Services. We will provide the paid Services with reasonable care and skill consistent with the nature of the Services as informational and advisory services, but to the maximum extent permitted by applicable law, we make no representations or warranties that the Website or Services will be uninterrupted, error-free, or free from harmful components, or that any information is complete or suitable for your particular purposes.

8.3 No implied warranties. To the maximum extent permitted by applicable law, we disclaim all warranties, whether express, implied, or statutory, including any implied warranties of quality, fitness for a particular purpose, and non-infringement, except where such disclaimers are not permitted by mandatory law.

8.4 Consumer mandatory rights. If you are a consumer, nothing in these Terms excludes or limits any rights that cannot be excluded or limited under mandatory applicable consumer law.

9. LIABILITY 

9.1 Exclusion. Nothing in these Terms limits or excludes liability to the extent such limitation or exclusion is not permitted under applicable law (including, without limitation, liability for willful misconduct or gross negligence where limitation is prohibited, and liability for death or personal injury where it cannot lawfully be excluded).

9.2 Liability cap (subject to section 9.1). To the extent permitted by applicable law, our total aggregate liability arising out of or in connection with the Website or the Services (whether in contract, tort, or otherwise) is limited to the fees actually paid by you for the specific Service giving rise to the claim. If no fee was paid for the relevant Service, our liability for direct damages is limited to CHF 100. If you are a consumer, this limitation applies only to the extent permitted by mandatory law.

9.3 Exclusion of indirect losses (subject to section 9.1). To the extent permitted by applicable law, neither party is liable to the other for indirect or consequential losses, including loss of profit, loss of revenue, loss of business, loss of goodwill, or business interruption, arising out of or in connection with the Website or the Services.

10. INTELLECTUAL PROPERTY 

10.1 Our materials. All Website content, methodologies, templates, educational materials, and other pre-existing materials we provide remain our intellectual property (or that of our licensors).

10.2 Reservation of rights. Except for the limited rights expressly granted in these Terms (and any SOW), we retain all rights, title, and interest in and to the Website and Services, including all related intellectual property rights.

10.3 License to use the Website/Services. Subject to your compliance with these Terms and payment of applicable fees, as applicable, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Website and Services: (a) consumers: for your personal, non-commercial use; and (b) business customers: for your internal business purposes.

10.4 Restrictions. Unless expressly permitted in writing, you must not copy, reproduce, distribute, publicly display, reverse engineer (where prohibited), or create derivative works of the Website or our materials, and you must not share access credentials with others.

10.5 Customer materials (Business Customers). If you provide materials, data, or content to us, you represent and warrant you have the necessary rights to do so. Where a third-party claims that your materials infringe their rights, you will be responsible.

11. INDEMNITY 

If you are a business or organization, or acting in a professional capacity, to the extent permitted by law, you will indemnify and hold harmless us, our affiliates, and our personnel, from and against any costs, losses, liabilities, and expenses (including attorneys’ fees) from third party claims arising out of or relating to your use of the Services or any violation of these Terms.

12. CONFIDENTIALITY

12.1 “Confidential Information” means information disclosed by or on behalf of one party (as discloser) to the other party (as recipient) under these Terms, in any form, which (a) the discloser identifies to recipient as “confidential” or “proprietary” or (b) should be reasonably understood as confidential or proprietary due to its nature and the circumstances of its disclosure. 

12.2 Recipient. As recipient, each party will (a) use Confidential Information only to fulfill its obligations and exercise its rights under these Terms, (b) not disclose Confidential Information to third parties without the discloser’s prior approval, except as permitted in these Terms and (c) protect Confidential Information using at least the same precautions recipient uses for its own similar information and no less than a reasonable standard of care. 

12.3 Disclosure. The recipient may disclose Confidential Information to its employees, agents, contractors and other representatives having a legitimate need to know, provided it remains responsible for their compliance with this section 10 and they are bound to confidentiality obligations no less protective than this section 10. The recipient may also disclose Confidential Information to the extent required by applicable law. In such cases, the recipient will give the discloser reasonable advance notice of the required disclosure and reasonably cooperate, at the discloser’s expense, to obtain confidential treatment for the Confidential Information. 

12.4 Exclusions. These confidentiality obligations do not apply to information that the recipient can document: (a) is or becomes public knowledge through no fault of the recipient, (b) it rightfully knew or possessed, without confidentiality restrictions, prior to receipt from the discloser, (c) it rightfully received from a third party without confidentiality restrictions or (d) it independently developed without using or referencing Confidential Information.

12.5 Return/Destruction. Upon written request, the recipient will return or securely destroy the discloser’s Confidential Information, except to the extent it must be retained for legal, regulatory, or legitimate internal compliance purposes.

13. THIRD-PARTY LINKS 

We may provide links to third-party websites or content (“Third-Party Websites” / “Third-Party Content”). We do not control and are not responsible for Third-Party Websites or Third-Party Content. Access is at your own risk, and any third-party terms apply to your use of such websites/content.

14. GENERAL 

14.1 Entire agreement. These Terms, together with any applicable SOW, and our Privacy Notice (for data processing matters), constitute the entire agreement between you and us regarding the Website and the Services and supersede all prior or contemporaneous agreements, representations, and understandings relating to the same subject matter, unless otherwise expressly agreed in writing.

14.2 Electronic communications. You agree that we may communicate with you electronically (including by email or by notices on the Website) and that such communications satisfy any legal requirement for written form, unless mandatory law requires otherwise. 

14.3 Changes to Terms. We may update these Terms from time to time. The updated Terms will be posted on the Website with a revised date. If changes materially affect existing bookings or paid Services, we will take reasonable steps to notify you. Your continued use of the Website or Services after changes take effect constitutes acceptance of the updated Terms. 

14.4 Force majeure. Neither party will be liable to the other for any delay or failure to perform any obligation (other than your payment obligations) under the Terms if the delay or failure is due to unforeseen events, which occur after the effectiveness of the Terms and which are beyond the reasonable control of the parties, such as strikes, blockade, war, terrorism, riots, natural disasters, refusal of licence by the government or other governmental agencies, in so far as such an event prevents or delays the affected party from fulfilling its obligations and such party is not able to prevent or remove the force majeure at reasonable cost.

14.5 Severability. If any provision is held invalid or unenforceable, it will be severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect. 

14.6 No waiver. No failure or delay in exercising any right, power or privilege under the Terms shall operate as a waiver of such right or acceptance of any variation of the Terms and nor shall any single or partial exercise by either party of any right, power or privilege preclude any further exercise of the right or the exercise of any other right, power or privilege. 

14.7 Assignment. You may not assign or transfer these Terms or any rights/obligations under them without our prior written consent. We may assign these Terms as part of a reorganisation, transfer of business, or assignment to an affiliate, provided this does not materially reduce your rights.

14.8 Governing law and jurisdiction. These Terms are governed by the laws of Switzerland, excluding its conflict-of-law rules. If you are acting in a business or professional capacity, any dispute arising out of or in connection with these Terms or the Services is subject to the exclusive jurisdiction of the competent courts in Lausanne, Switzerland. If you are acting as a consumer, this jurisdiction clause applies only to the extent permitted by mandatory applicable law. Nothing in these Terms limits any mandatory consumer rights relating to jurisdiction or venue.